Order processing — Orders are confirmed instantly by email and dispatched within 24–48 business hours. You have a 6-hour window after purchase to cancel or edit your order, including the delivery address.

Delivery estimates (after dispatch)
Australia & New Zealand: 6–12 business days
United States, Canada, United Kingdom, EU: 8–15 business days
Rest of world: 10–20 business days

Rates — FREE insured worldwide shipping on orders over A$120. Flat A$9.95 insured shipping under A$120. All prices in AUD; pay in your local currency at checkout.

Tracking — You receive a tracking email at dispatch. The first carrier scan can take 24–72 hours — this is normal. If tracking is frozen for more than 5 business days, contact us and we will open a carrier investigation.

Customs & import duties — Most orders clear under common de-minimis thresholds without charges. Where import VAT or duty applies, it is set by your government and payable by the recipient.

Every shipment is insured against loss and damage at no extra cost.