We're a small, human team — and we answer every email ourselves within 24–48 business hours (Mon–Fri, AEST). To get you the fastest possible answer, please run through this 30-second checklist first: most questions are already solved on-page.

✅ Before you contact us

• Where's my tracking email? → Check spam/promotions. Dispatch happens within 24–48h of ordering.
• Tracking not updating? → The first scan takes 24–72 hours. Totally normal. Details: Shipping & Delivery.
• When will it arrive? → Delivery windows by region: Shipping & Delivery.
• Want to cancel or fix your address? → You have a 6-hour window: Order Processing. Email NOW with subject "ORDER CHANGE + order number" — the clock matters more than the queue.
• Return or refund? → The exact steps and timelines: Returns & Refund Policy.
• Product question? → Plugs, noise levels, warranty, safety: FAQ.

✉️ Still need us? Email away

Support email: support@kinestra.store

To resolve your request in a single reply (instead of email ping-pong), please include:

1. Your order number (in your confirmation email, starts with #)
2. The name and email used at checkout
3. For damage claims: photos of the parcel and item
4. For order changes: the complete corrected address

Response time: within 24–48 business hours — usually faster. Emails missing an order number may need a second round-trip, which slows everything down for you.

Thanks for being here. Now go recover. 💪

— The KINESTRA Support Team